Services

Support

Our 24/7 client support is here for you whenever you need us. What good is having the best insurance software if you don’t have the customer service to back it up? At I-Engineering, we understand that what we do is technical but our business is built on our relationship with you. We provide the highest level of customer service and technical expertise. We take ownership of your problem and work to get you back to business as quickly as possible. Our support specialists are available around the clock to provide solutions and to resolve any situation you encounter.

To contact a member of our support team please call: 203-402-0800.

Hosting

With I-Engineering’s hosting option, we eliminate the need for your IT person to manage your server. Let us make sure your system stays up and running, no matter what time, day or night. Hosting options are available for all I-Engineering software solutions. Hosting your IT solution with I-Engineering helps your business save money, while giving you 24/7 server support with our skilled specialists. All our hosting options give you a secure infrastructure so you can worry about your clients, not your server.

Training

Ready to make the most of your customized software? Training empowers you with the skills to navigate your new system and maximize its countless benefits. Our knowledgeable I-Engineering team will work with you to ensure your employees are comfortable and confident, working seamlessly to maximize efficiency and productivity. We offer different training options to fit your needs and budget.

Training Options

Web – Conferencing and Mentoring

Custom – On-site Training

Follow – Training & Support

Implementation

We collaborate with you throughout the implementation process. Your feedback during development allows for immediate release of your customized system without the lengthy implementation period or extensive learning curve often associated with new technology. Your organization is involved from step one of the development process in order to insure your software solutions meet your company’s vision and objectives. Your system works for you from day one, redefining how your company does business.

 Implementation Track:

• On-site discovery

• Map and schedule guidelines

• Regular web-conferencing project status updates 

• Feedback/Testing

Custom Solutions

We cater to your unique needs. As part of the development process, your company sees first-hand how our I-Engineering solutions can be customized to maximize your organizations efficiency and productivity. Our customized systems are brandable‚ scalable and flexible. We implement your vision of what you would like to accomplish, today and into the distant future, allowing you to capitalize on our powerful and intuitive software for years to come. You can be confident knowing at any time, our robust platforms will allow you to easily expand or upgrade as your business needs change. 

Consulting

Allow our knowledgeable business professionals and support specialist to take your business to the next level. We strive to leverage industry research‚ exceed customer expectations and be the vehicle to your increased profitability. Our track record for doing large-scale and complex transactions underscores our commitment to provide world–class service. Through continuous process improvements, we deliver solid solutions in a cost–effective manner. Our focus on quality allows us to streamline processes‚ decrease turnaround time and reduce costs‚ thereby adding to your bottom line.